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Frequently Asked Questions

You can browse the questions below to find the information you are looking for.

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faqs hero graph

Frequently Asked Questions

You can browse the questions below to find the information you are looking for.

Can I use the Missed Call Alert service and the Call Forwarding service at the same time?

You cannot use both services simultaneously (currently). You can only use the Call Forwarding service.

Can I use the Missed Call Alert service and the Voicemail service at the same time?

You cannot use both services simultaneously (currently). You can only use the Voicemail service.

Will I be alerted for missed calls from international numbers?

Yes, you will be alerted for missed calls from international numbers.

What is the maximum duration for receiving notifications for the ‘I am available now' service?

The maximum duration is 48 hours from the time of the attempted call.

What is the maximum duration for receiving notifications for the ‘Missed Call' service if my mobile phone is turned off?

The maximum duration is 48 hours from the time the notification message is sent to your phone.

What happens if the debt is not paid?

If the subscriber does not settle the full amount of the debt, the phone line will follow the usual procedures. The phone line will be reset and put up for resale.

What is the allowed period for settling the debt?

The grace period before the due date for debt settlement is 7 days. If the full debt amount is not paid during this period, the status of the number will be changed to the recharge stage, allowing only incoming calls.

When can I exit the recharge stage?

If the full amount of the debt is settled, the phone line will be reactivated, and it will exit the recharge stage. If only a partial payment is made, the phone line will remain in the recharge stage until the full amount is paid.

How can a new subscriber benefit from the service?

The phone card must be active on the network for a period of 12 months from the date of purchase to enable the subscriber to benefit from the service.

How can I use the service?

You can use the service either by dialing the service code #61121* or through the MyLibyana application.

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