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Frequently Asked Questions

You can browse the questions below to find the information you are looking for.

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faqs hero graph

Frequently Asked Questions

You can browse the questions below to find the information you are looking for.

While I am subscribed to the internet service, I cannot use it? 

Either your mobile phone does not support the internet, or the settings for this service are incorrect.

What changes for subscribers when they subscribe to the new offers?

They will retain the same specifications and the same phone line stages, with only the new offers being displayed to them.

What is the cost per minute, and can it be used for calls outside the network?

The minutes are free and can only be used within the network.

Can data packages be gifted?

Yes, you can gift data Packages within the offered packages.

Can I subscribe to internet Packages for Net for All Extra?

Internet Packages for Net for All Extra are not available within the special offers.

Can I subscribe to the basic bundle offers more than once?

Yes, you can subscribe to the Net for All Packages or the new special offer Packages more than once.

Can I subscribe to the Off Peak without a basic bundle?

No, you must first subscribe to one of the basic offer Packages to benefit from the Off Peak.

Can I benefit from the current Off Peak?

The current offer includes a distinctive Off Peak with a capacity of 1 terabyte at a reduced price of 10 LYD, starting from 03:00 until 10:00 in the morning.

What happens to the balance of the basic packages after switching to ‘Fatlek’ha'?

The basic balance and any remaining internet data and call minutes are retained.

Is the remaining quota carried over to the next month?

Yes, the packages are carried over to the next month for one week, in the case of:

Automatic renewal, and there is sufficient balance for re-subscription to the designated package.

Manual renewal and subscription to another package of your choice before the expiration of the current package.

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