Frequently Asked Questions
You can browse the questions below to find the information you are looking for.
Frequently Asked Questions
You can browse the questions below to find the information you are looking for.
- All
- Net for All
- Neet for All Extra
- eSIM
- Loyalty Program
- Call Forwarding
- Balance Transfer
- Credit Loan
- Missed Calls Alert
- Short Message Service (SMS)
- Voicemail
- Exiting the Reservation List
- Requesting a Replacement Contract or Card
- Request for Temporary Service Suspension
- Fatlek’ha
- Sadara Offers
- STARZPLAY
- MyLibyana
- Recharge Vouchers
- Net+
- The visitors and foreigners
- familia
- Roaming
- International eSIM Store (Tour-eSIM)
- Khalis
You cannot use both services simultaneously (currently). You can only use the Call Forwarding service.
You cannot use both services simultaneously (currently). You can only use the Voicemail service.
Yes, you will be alerted for missed calls from international numbers.
The maximum duration is 48 hours from the time of the attempted call.
The maximum duration is 48 hours from the time the notification message is sent to your phone.
If the subscriber does not settle the full amount of the debt, the phone line will follow the usual procedures. The phone line will be reset and put up for resale.
The grace period before the due date for debt settlement is 7 days. If the full debt amount is not paid during this period, the status of the number will be changed to the recharge stage, allowing only incoming calls.
If the full amount of the debt is settled, the phone line will be reactivated, and it will exit the recharge stage. If only a partial payment is made, the phone line will remain in the recharge stage until the full amount is paid.
The phone card must be active on the network for a period of 12 months from the date of purchase to enable the subscriber to benefit from the service.
You can use the service either by dialing the service code #61121* or through the MyLibyana application.