Frequently Asked Questions
You can browse the questions below to find the information you are looking for.
Frequently Asked Questions
You can browse the questions below to find the information you are looking for.
- All
- Net for All
- Neet for All Extra
- eSIM
- Loyalty Program
- Call Forwarding
- Balance Transfer
- Credit Loan
- Missed Calls Alert
- Short Message Service (SMS)
- Voicemail
- Exiting the Reservation List
- Requesting a Replacement Contract or Card
- Request for Temporary Service Suspension
- Fatlek’ha
- Sadara Offers
- STARZPLAY
- MyLibyana
- Recharge Vouchers
- Net+
- The visitors and foreigners
- familia
- Roaming
- International eSIM Store (Tour-eSIM)
- Khalis
You can settle the loan amount either by recharging your balance using recharge cards or by transferring credit to your phone number.
The validity of the phone line is not extended at all when using the service.
There is no specific limit to benefiting from the service; as long as the subscriber settles the full amount of the previous loan.
This service is available for free to all Libyana subscribers, and it will be activated automatically for all subscribers who meet the conditions.
Upon receiving the balance, the recipient will receive an SMS containing the sender's phone number and the transferred amount in dirhams. The text of the message is as follows:
“Dear subscriber, an amount of XX dinars has been transferred to 092/94XXXXXXX on YYYY:MM
The validity of the phone line is not affected for either the sender or the recipient of the balance.
You have activated the call forwarding feature, and you do not have enough balance for this forwarding. This issue can be resolved by canceling the call forwarding for all calls.
There are no specific conditions; any subscriber with Libyana is automatically considered a participant in the Loyalty Program
You can activate this service by entering the call settings, then selecting call forwarding and choosing the forwarding status you desire. After that, a forwarding indicator will appear on your phone screen. When someone calls you, the caller will hear the voice message “The call will be forwarded at the subscriber's request.” There is no indication for the caller that you have used this feature. When you choose forwarding, the caller will only be informed after hearing the voice message that the call has been forwarded based on your request.
The points record is retained.