Skip to main content

Frequently Asked Questions

You can browse the questions below to find the information you are looking for.

faqs hero graph
faqs hero graph

Frequently Asked Questions

You can browse the questions below to find the information you are looking for.

How can I settle the loan amount?

You can settle the loan amount either by recharging your balance using recharge cards or by transferring credit to your phone number.

Is the validity of the phone line extended when using the service?

The validity of the phone line is not extended at all when using the service.

How many times can I benefit from the service?

There is no specific limit to benefiting from the service; as long as the subscriber settles the full amount of the previous loan.

How much is the subscription fee for the service?

This service is available for free to all Libyana subscribers, and it will be activated automatically for all subscribers who meet the conditions.

How does the recipient confirm a successful transfer?

Upon receiving the balance, the recipient will receive an SMS containing the sender's phone number and the transferred amount in dirhams. The text of the message is as follows:

“Dear subscriber, an amount of XX dinars has been transferred to 092/94XXXXXXX on YYYY:MM

Does the validity increase after receiving the balance?

The validity of the phone line is not affected for either the sender or the recipient of the balance.

When calling me, a voice message appears saying ‘Subscriber balance is not sufficient to make this call?

You have activated the call forwarding feature, and you do not have enough balance for this forwarding. This issue can be resolved by canceling the call forwarding for all calls.

What are the conditions for joining the Loyalty Program?

There are no specific conditions; any subscriber with Libyana is automatically considered a participant in the Loyalty Program

How can I use the call forwarding service and have it appear on my caller's and receiver's screens?

You can activate this service by entering the call settings, then selecting call forwarding and choosing the forwarding status you desire. After that, a forwarding indicator will appear on your phone screen. When someone calls you, the caller will hear the voice message “The call will be forwarded at the subscriber's request.” There is no indication for the caller that you have used this feature. When you choose forwarding, the caller will only be informed after hearing the voice message that the call has been forwarded based on your request.

لا توجد نتائج.