Subscribers can customize their package by specifying the number of call minutes and the internet data quota through the MyLibyana app. This is done by dragging the button for call minutes and data (gigabytes) according to their needs. The package price changes based on the selected quota, and the number of free messages is determined accordingly.

Subscribers can switch to the ‘Fatlek’ha' service directly through the MyLibyana app or by visiting sales centers.

All prepaid service subscribers can switch to the ‘Fatlek’ha' service.

This is because the service for this number has been temporarily suspended through the temporary service suspension feature.

• Personal attendance of the original owner of the phone SIM card
• Proof of identity, provided that it is the same document with which the phone card was previously issued
• The number for which a replacement is to be issued.

You can confirm a damaged phone line if one of the following messages appears:

• Insert card.
• Card rejected.
• Card declined.
• Card not registered.
• Device locked with PUK code.

These messages may vary depending on the type of phone used and the nature of the issue with the card.

It means that the phone card is damaged and needs to be replaced. You can do so by visiting one of the service centers.

It means that the phone card is damaged and needs to be replaced. You can do so by visiting one of the service centers.

You have exhausted the number of recharge attempts, which is three attempts, and as a result, you have entered the reservation list. To exit this list, you must wait for 24 hours or pay an amount of 20 LYD at one of the company's service centers. After that, you can proceed with the recharge.

Yes, after recording the message and pressing #, you will hear a list of options, select (Send at a later time) from the list and then enter the time and date according to the voice instructions.