Frequently Asked Questions
You can browse the questions below to find the information you are looking for.
Frequently Asked Questions
You can browse the questions below to find the information you are looking for.
- All
- Net for All
- Neet for All Extra
- eSIM
- Loyalty Program
- Call Forwarding
- Balance Transfer
- Credit Loan
- Missed Calls Alert
- Short Message Service (SMS)
- Voicemail
- Exiting the Reservation List
- Requesting a Replacement Contract or Card
- Request for Temporary Service Suspension
- Fatlek’ha
- Sadara Offers
- STARZPLAY
- MyLibyana
- Recharge Vouchers
- Net+
- The visitors and foreigners
- familia
- Roaming
- International eSIM Store (Tour-eSIM)
- Khalis
Internet Packages for Net for All Extra are not available within the special offers.
Yes, you can subscribe to the Net for All Packages or the new special offer Packages more than once.
No, you must first subscribe to one of the basic offer Packages to benefit from the Off Peak.
The current offer includes a distinctive Off Peak with a capacity of 1 terabyte at a reduced price of 10 LYD, starting from 03:00 until 10:00 in the morning.
The basic balance and any remaining internet data and call minutes are retained.
Yes, the packages are carried over to the next month for one week, in the case of:
Automatic renewal, and there is sufficient balance for re-subscription to the designated package.
Manual renewal and subscription to another package of your choice before the expiration of the current package.
Subscribers can customize their package by specifying the number of call minutes and the internet data quota through the MyLibyana app. This is done by dragging the button for call minutes and data (gigabytes) according to their needs. The package price changes based on the selected quota, and the number of free messages is determined accordingly.
Subscribers can switch to the ‘Fatlek’ha' service directly through the MyLibyana app or by visiting sales centers.
All prepaid service subscribers can switch to the ‘Fatlek’ha' service.
This is because the service for this number has been temporarily suspended through the temporary service suspension feature.