Frequently Asked Questions
You can browse the questions below to find the information you are looking for.
Frequently Asked Questions
You can browse the questions below to find the information you are looking for.
- All
- Net for All
- Neet for All Extra
- eSIM
- Loyalty Program
- Call Forwarding
- Balance Transfer
- Credit Loan
- Missed Calls Alert
- Short Message Service (SMS)
- Voicemail
- Exiting the Reservation List
- Requesting a Replacement Contract or Card
- Request for Temporary Service Suspension
- Fatlek’ha
- Sadara Offers
- STARZPLAY
- MyLibyana
- Recharge Vouchers
- Net+
- The visitors and foreigners
- familia
- Roaming
- International eSIM Store (Tour-eSIM)
- Khalis
- Qasstha Service
- Netwasel Line
- ramadan offers 2026
- Hajj Offers
You can do so by connecting your phone to the modem, accessing the dedicated web link for the modem device (192.168.8.1), entering the device's customized password (found under the battery cover), and then navigating to the services link.
You have multiple methods to retrieve the scratched voucher:
– You can use MyLibyana App and retrieve the scratched voucher by following the steps.
– Call our customer care on the toll-free phone number 150
– Visit one of our service centers and hand it over to one of the employees who will, in turn, replace it with a new recharge card of the same value.
Upon the end of the recharge period, the service will be terminated, and it cannot be retrieved again.
During this period, you can receive calls, make calls to toll-free service numbers, and recharge the balance only.
it means you have exhausted the allowed three recharge attempts. To exit this menu, you must wait for 24 hours after that, you can proceed with the recharge.
By navigating to the Packages and Add-ons service from the application interface, click on the MyLibyana Gift option, then press the Subscribe Now button. Click on the “Get” option to receive the confirmation code in a message. Enter it in the designated place and press the confirmation button to enjoy your 1GB gift.
To preserve privacy and provide greater protection for the data and balance of subscribers.
When you log in to the MyLibyana app, at the bottom of the main page, you'll find the Daily Reward icon. Click on the “Instant Login” button and continue logging in daily for 7 consecutive days to receive 15 free minutes of on-network calls.
Exclusively through Libyana by subscribing to one of the STARZPLAY Sports packages.
The subscriber can inquire about the internet packages and the remaining quota by dialing *222*4#