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Frequently Asked Questions

You can browse the questions below to find the information you are looking for.

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faqs hero graph

Frequently Asked Questions

You can browse the questions below to find the information you are looking for.

Can I subscribe to internet Packages for Net for All Extra?

Internet Packages for Net for All Extra are not available within the special offers.

Can I subscribe to the basic bundle offers more than once?

Yes, you can subscribe to the Net for All Packages or the new special offer Packages more than once.

Can I subscribe to the Off Peak without a basic bundle?

No, you must first subscribe to one of the basic offer Packages to benefit from the Off Peak.

Can I benefit from the current Off Peak?

The current offer includes a distinctive Off Peak with a capacity of 1 terabyte at a reduced price of 10 LYD, starting from 03:00 until 10:00 in the morning.

What happens to the balance of the basic packages after switching to ‘Fatlek’ha'?

The basic balance and any remaining internet data and call minutes are retained.

Is the remaining quota carried over to the next month?

Yes, the packages are carried over to the next month for one week, in the case of:

Automatic renewal, and there is sufficient balance for re-subscription to the designated package.

Manual renewal and subscription to another package of your choice before the expiration of the current package.

How can the subscriber customize their package?

Subscribers can customize their package by specifying the number of call minutes and the internet data quota through the MyLibyana app. This is done by dragging the button for call minutes and data (gigabytes) according to their needs. The package price changes based on the selected quota, and the number of free messages is determined accordingly.

How can one switch from the prepaid service to ‘Fatlek’ha' service?

Subscribers can switch to the ‘Fatlek’ha' service directly through the MyLibyana app or by visiting sales centers.

Who can subscribe to the ‘Fatlek’ha' service?

All prepaid service subscribers can switch to the ‘Fatlek’ha' service.

When I call a number belonging to Libyana, I see the message ‘The requested number is not in use'?

This is because the service for this number has been temporarily suspended through the temporary service suspension feature.

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