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Frequently Asked Questions

You can browse the questions below to find the information you are looking for.

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faqs hero graph

Frequently Asked Questions

You can browse the questions below to find the information you are looking for.

How can I use the USSD service for the Libyana Net+ SIM card in the modem device?

You can do so by connecting your phone to the modem, accessing the dedicated web link for the modem device (192.168.8.1), entering the device's customized password (found under the battery cover), and then navigating to the services link.

I have a scratched Libyan phone voucher, and I couldn't recharge it. Is there a solution for scratched vouchers?

You have multiple methods to retrieve the scratched voucher:
– You can use MyLibyana App and retrieve the scratched voucher by following the steps.
– Call our customer care on the toll-free phone number 150
– Visit one of our service centers and hand it over to one of the employees who will, in turn, replace it with a new recharge card of the same value.

What happens after the refill period ends?

Upon the end of the recharge period, the service will be terminated, and it cannot be retrieved again.

What happens after the expiration of the validity period?

During this period, you can receive calls, make calls to toll-free service numbers, and recharge the balance only.

If you are unable to recharge and hear the message, “You cannot recharge now; please contact the operator to exit the reservation menu”?

 it means you have exhausted the allowed three recharge attempts. To exit this menu, you must wait for 24 hours after that, you can proceed with the recharge.

How can we get a 1GB gift when we download the MyLibyana application?

By navigating to the Packages and Add-ons service from the application interface, click on the MyLibyana Gift option, then press the Subscribe Now button. Click on the “Get” option to receive the confirmation code in a message. Enter it in the designated place and press the confirmation button to enjoy your 1GB gift.

Why is repeated login required when using the MyLibyana application?

 To preserve privacy and provide greater protection for the data and balance of subscribers.

How do we participate in the daily reward and get 15 free minutes?

When you log in to the MyLibyana app, at the bottom of the main page, you'll find the Daily Reward icon. Click on the “Instant Login” button and continue logging in daily for 7 consecutive days to receive 15 free minutes of on-network calls.

Are daily and weekly subscriptions available at Al Diyafa Company showrooms and distributors?

Exclusively through Libyana by subscribing to one of the STARZPLAY Sports packages.

How can I inquire about the remaining internet quota of STARZPLAY Sport packages?

The subscriber can inquire about the internet packages and the remaining quota by dialing *222*4#

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