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Frequently Asked Questions

You can browse the questions below to find the information you are looking for.

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faqs hero graph

Frequently Asked Questions

You can browse the questions below to find the information you are looking for.

Can the free package be used if the line is not activated on the subscriber's device?

The package is calculated from the date of registering the phone line. If the visitor activates the phone line after 3 days from the registration date, the subscriber will benefit from the free package for the remaining 4 days out of the total 7 days.

Can a visitor obtain more than one phone line?

No, a visitor subscriber cannot have more than one phone line.

What is the manufacturer of the modem device, and what is the battery size?

 The modem device is manufactured by Huawei and comes with a battery capacity of 3000 mAh.

Can I cancel my subscription to the internet packages I've subscribed to?

There is no cancellation feature for internet packages, but you can re-subscribe based on the type of package.

How do I know if I've used up the entire package quota?

You will receive a text message (SMS) notifying you when your subscribed package balance is depleted.

Can I transfer and receive credit using a Libyana Net+ SIM card?

Yes, you can transfer and receive credit in the same way as the credit transfer process on a prepaid SIM card.

Can I subscribe to more than one package within the same month?

 Yes, you can subscribe to more than one package within the same month.

How can I read incoming messages to the Libyana Net+ SIM card in the modem device? 

You can read incoming messages by accessing the dedicated web link for the modem device (192.168.8.1) and entering the device's customized password (found under the battery cover).

How can I subscribe to one of the Libyana Net+ packages?

You can do so by dialing the code *121# or directly through the code *234#, or by using the dedicated web link (192.168.8.1).

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