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Frequently Asked Questions

You can browse the questions below to find the information you are looking for.

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faqs hero graph

Frequently Asked Questions

You can browse the questions below to find the information you are looking for.

If you are unable to recharge and hear the message, “You cannot recharge now; please contact the operator to exit the reservation menu”?

 it means you have exhausted the allowed three recharge attempts. To exit this menu, you must wait for 24 hours or pay a fee of 20 LYD at one of the company's service centers. After that, you can proceed with the recharge.

How can we get a 1GB gift when we download the MyLibyana application?

By navigating to the Packages and Add-ons service from the application interface, click on the MyLibyana Gift option, then press the Subscribe Now button. Click on the “Get” option to receive the confirmation code in a message. Enter it in the designated place and press the confirmation button to enjoy your 1GB gift.

Why is repeated login required when using the MyLibyana application?

 To preserve privacy and provide greater protection for the data and balance of subscribers.

How do we participate in the daily reward and get 15 free minutes?

When you log in to the MyLibyana app, at the bottom of the main page, you'll find the Daily Reward icon. Click on the “Instant Login” button and continue logging in daily for 7 consecutive days to receive 15 free minutes of on-network calls.

Are daily and weekly subscriptions available at Al Diyafa Company showrooms and distributors?

Exclusively through Libyana by subscribing to one of the STARZPLAY Sports packages.

How can I inquire about the remaining internet quota of STARZPLAY Sport packages?

The subscriber can inquire about the internet packages and the remaining quota by dialing *222*4#

What is the validity of the subscription voucher?
  • Daily voucher is valid until 2:00 AM on the day the subscription voucher is activated.
  • Weekly voucher 7 days from the day the subscription voucher is activated.
  • Monthly voucher 30 days from the day the subscription voucher is activated.
  • 3-month voucher 90 days from the day the subscription voucher is activated.
  • 6-month voucher 180 days from the day the subscription voucher is activated.
  • Year voucher 365 days from the day the subscription voucher is activated.
How can I redeem my STARZPLAY subscription voucher?
  • Visit www.starzplay.com
  • Log in or subscribe
  • Select STARZPLAY ULTIMATE or SPORTS.
  • Enter the voucher code in the designated field and click on the activation button.
Use subscription codes and receive a message that your input is incorrect?

Make sure to enter the subscription codes correctly from left to right.

لا توجد نتائج.