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Frequently Asked Questions

You can browse the questions below to find the information you are looking for.

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faqs hero graph

Frequently Asked Questions

You can browse the questions below to find the information you are looking for.

Can a Familia member subscribe to other internet packages?

Members can subscribe to any other internet package.

How can I inquire about packages?

The owner can inquire about packages through MyLibyana app or dial *121#, and the member can inquire about the remaining quota only through MyLibyana app.

Who is responsible for splitting Familia Packs?

The owner selects the Familia list to share the package with from the previously added list, according to the maximum allowed for each package, and distributes the shares to them.

How will members be selected?

The Familia list with whom the package will be shared is determined from within MyLibyana app, where members will receive a text message asking them to approve or decline to join the Familia package owner's list.

How can I switch from prepaid to Familia packages?

The client can switch to Familia packages directly through MyLibyana app, or by visiting the nearest sales center.

If I am invited to join Familia list, how can I accept the invitation to join?

The subscriber can accept the invitation by sending an SMS to service number 707 with the code 92/94XXXXXXXXX#1 or through MyLibyana app.

What is the service number for Familia packages?

The service number assigned to Familia packages is 707.

What is the manufacturer of the modem device, and what is the battery22 capacity?

The modem device is manufactured by Huawei, and it comes with a battery capacity of 3000 mAh.

Can the English language be activated for non-Arabic speakers?

 The language for messages and USSD service menus can be specified from the beginning of registering the phone line for the visitor. The subscriber is given the choice of their preferred language during the registration process, and the welcome message will be sent in the selected language when activating the line on their mobile device.

What happens to the phone line if it's not used?

The phone line is valid for 90 days, and if the phone line is not used, it will enter a freeze period for 60 days.

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