Frequently Asked Questions
You can browse the questions below to find the information you are looking for.
Frequently Asked Questions
You can browse the questions below to find the information you are looking for.
- All
- Net for All
- Neet for All Extra
- eSIM
- Loyalty Program
- Call Forwarding
- Balance Transfer
- Credit Loan
- Missed Calls Alert
- Short Message Service (SMS)
- Voicemail
- Exiting the Reservation List
- Requesting a Replacement Contract or Card
- Request for Temporary Service Suspension
- Fatlek’ha
- Sadara Offers
- STARZPLAY
- MyLibyana
- Recharge Vouchers
- Net+
- The visitors and foreigners
- familia
- Roaming
- International eSIM Store (Tour-eSIM)
- Khalis
it means you have exhausted the allowed three recharge attempts. To exit this menu, you must wait for 24 hours or pay a fee of 20 LYD at one of the company's service centers. After that, you can proceed with the recharge.
By navigating to the Packages and Add-ons service from the application interface, click on the MyLibyana Gift option, then press the Subscribe Now button. Click on the “Get” option to receive the confirmation code in a message. Enter it in the designated place and press the confirmation button to enjoy your 1GB gift.
To preserve privacy and provide greater protection for the data and balance of subscribers.
When you log in to the MyLibyana app, at the bottom of the main page, you'll find the Daily Reward icon. Click on the “Instant Login” button and continue logging in daily for 7 consecutive days to receive 15 free minutes of on-network calls.
Exclusively through Libyana by subscribing to one of the STARZPLAY Sports packages.
The subscriber can inquire about the internet packages and the remaining quota by dialing *222*4#
- Daily voucher is valid until 2:00 AM on the day the subscription voucher is activated.
- Weekly voucher 7 days from the day the subscription voucher is activated.
- Monthly voucher 30 days from the day the subscription voucher is activated.
- 3-month voucher 90 days from the day the subscription voucher is activated.
- 6-month voucher 180 days from the day the subscription voucher is activated.
- Year voucher 365 days from the day the subscription voucher is activated.
- Visit www.starzplay.com
- Log in or subscribe
- Select STARZPLAY ULTIMATE or SPORTS.
- Enter the voucher code in the designated field and click on the activation button.
By dialing code *141#
Make sure to enter the subscription codes correctly from left to right.