• Personal attendance of the original owner of the phone SIM card
• Proof of identity, provided that it is the same document with which the phone card was previously issued
• The number for which a replacement is to be issued.

You can confirm a damaged phone line if one of the following messages appears:

• Insert card.
• Card rejected.
• Card declined.
• Card not registered.
• Device locked with PUK code.

These messages may vary depending on the type of phone used and the nature of the issue with the card.

It means that the phone card is damaged and needs to be replaced. You can do so by visiting one of the service centers.

It means that the phone card is damaged and needs to be replaced. You can do so by visiting one of the service centers.

You have exhausted the number of recharge attempts, which is three attempts, and as a result, you have entered the reservation list. To exit this list, you must wait for 24 hours or pay an amount of 20 LYD at one of the company's service centers. After that, you can proceed with the recharge.

Yes, after recording the message and pressing #, you will hear a list of options, select (Send at a later time) from the list and then enter the time and date according to the voice instructions.

You can access your mailbox from any other phone, just dial your number once you have been transferred to voicemail and after hearing the welcome message press * and then enter your voicemail PIN, then follow the instructions.

Because you are subscribed to the Missed Call Notification (MCN) service
In order to subscribe to the Voicemail service, you must first unsubscribe from the Missed Call Notification service (to unsubscribe, send 0 to 133).

After completing the subscription process and redialing 123

• Press 2 to set your account
• Press 2 to select a language and then press 1 for Arabic.

This may be due to the recipient's phone being turned off or out of coverage. If the recipient's phone remains off or out of coverage for 48 hours (two days) from the time the message was sent, the message will not be delivered after that.