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Frequently Asked Questions

You can browse the questions below to find the information you are looking for.

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faqs hero graph

Frequently Asked Questions

You can browse the questions below to find the information you are looking for.

What is the validity of the subscription voucher?
  • Daily voucher is valid until 2:00 AM on the day the subscription voucher is activated.
  • Weekly voucher 7 days from the day the subscription voucher is activated.
  • Monthly voucher 30 days from the day the subscription voucher is activated.
  • 3-month voucher 90 days from the day the subscription voucher is activated.
  • 6-month voucher 180 days from the day the subscription voucher is activated.
  • Year voucher 365 days from the day the subscription voucher is activated.
How can I redeem my STARZPLAY subscription voucher?
  • Visit www.starzplay.com
  • Log in or subscribe
  • Select STARZPLAY ULTIMATE or SPORTS.
  • Enter the voucher code in the designated field and click on the activation button.
Use subscription codes and receive a message that your input is incorrect?

Make sure to enter the subscription codes correctly from left to right.

What is the direct subscription code? 

It is a code used to subscribe to internet packages directly without entering the USSD menu, using the code #555*. Use the code #(package price)*777*

What will happen to my package balance if I subscribe to another package before its expiration?

The remaining balance of the current package will be transferred to the new package, and the validity of the transferred balance will continue until its expiration date.

How do I know if I have consumed the entire package? 

You will receive an SMS notification when your balance for the subscribed package is exhausted, and you will also receive a message when your package balance is about to run out.

How do I know if I have subscribed to the package?

 You will receive an SMS notification confirming your subscription to the package. By checking the balance inquiry, a temporary message will appear on your phone screen, indicating the balance and expiration date of your subscribed package.

Can I cancel my subscription to the internet packages I have subscribed to?

There is no feature to cancel the subscription to internet packages; however, you can re-subscribe based on the type of package.

Can I subscribe more than once to the internet packages offer?

 You can subscribe to all packages multiple times.

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