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Frequently Asked Questions

You can browse the questions below to find the information you are looking for.

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faqs hero graph

Frequently Asked Questions

You can browse the questions below to find the information you are looking for.

Can I keep my local Libyana number while using Tour-eSIM?

Yes, you can keep your local Libyana number while traveling. The Tour-eSIM service allows you to use data during your trips without affecting your ability to receive calls or messages on your primary number.

  • Note: (Please check with your phone manufacturer regarding the number of eSIMs that can be active at the same time.)
Can I use more than one plan on the same device?

Yes, you can keep multiple communication plans on the same device, allowing you to easily switch between local and international networks.

How do I use the QR code I receive?
  1. Make sure your device is connected to a Wi-Fi network.
  2. Activate the eSIM from your phone settings.
  3. Scan the QR code you received after subscribing and follow the instructions to activate the eSIM.

Does the eSIM work in all countries?

The packages cover many international destinations. You can check the list of available countries within the app before subscribing.

How can I pay for the subscription?

Payment is made directly from your Libyana balance, without the need for any international payment methods.

What package options are available?

We offer a variety of packages that work in a single country or a group of countries, and you can choose from different data allocations and validity periods that suit your needs.

How can I subscribe to the Tour-eSIM service?

You can subscribe by visiting the International eSIM Store from Libyana, selecting the appropriate destination, and then choosing the package that suits your needs. After paying using your balance, you can activate the eSIM through your phone settings by scanning the QR code.

Can I subscribe to more than one roaming plan at the same time?

Yes, you can subscribe to more than one package as per your need.

Can I use the roaming package within Libya?

No, roaming packs cannot be used within Libya.

Which countries are covered by the roaming service?

Roaming is available in Tunisia (Tunisie Telecom), Turkey (Turkcell), and Egypt (Vodafone).

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