Frequently Asked Questions
You can browse the questions below to find the information you are looking for.
Frequently Asked Questions
You can browse the questions below to find the information you are looking for.
- All
- Net for All
- Neet for All Extra
- eSIM
- Loyalty Program
- Call Forwarding
- Balance Transfer
- Credit Loan
- Missed Calls Alert
- Short Message Service (SMS)
- Voicemail
- Exiting the Reservation List
- Requesting a Replacement Contract or Card
- Request for Temporary Service Suspension
- Fatlek’ha
- Sadara Offers
- STARZPLAY
- MyLibyana
- Recharge Vouchers
- Net+
- The visitors and foreigners
- familia
- Roaming
- International eSIM Store (Tour-eSIM)
- Khalis
You can subscribe by visiting the International eSIM Store from Libyana, selecting the appropriate destination, and then choosing the package that suits your needs. After paying using your balance, you can activate the eSIM through your phone settings by scanning the QR code.
Yes, you can subscribe to more than one package as per your need.
No, roaming packs cannot be used within Libya.
Roaming is available in Tunisia (Tunisie Telecom), Turkey (Turkcell), and Egypt (Vodafone).
You can subscribe to roaming packages or inquire about the package quota by dialing *444#
The Additional Package cannot be shared with members.
Members can subscribe to any other internet package.
The owner can inquire about packages through MyLibyana app or dial *121#, and the member can inquire about the remaining quota only through MyLibyana app.
The owner selects the Familia list to share the package with from the previously added list, according to the maximum allowed for each package, and distributes the shares to them.
The Familia list with whom the package will be shared is determined from within MyLibyana app, where members will receive a text message asking them to approve or decline to join the Familia package owner's list.