Skip to main content

Frequently Asked Questions

You can browse the questions below to find the information you are looking for.

faqs hero graph
faqs hero graph

Frequently Asked Questions

You can browse the questions below to find the information you are looking for.

How can I subscribe to the Tour-eSIM service?

You can subscribe by visiting the International eSIM Store from Libyana, selecting the appropriate destination, and then choosing the package that suits your needs. After paying using your balance, you can activate the eSIM through your phone settings by scanning the QR code.

Can I subscribe to more than one roaming plan at the same time?

Yes, you can subscribe to more than one package as per your need.

Can I use the roaming package within Libya?

No, roaming packs cannot be used within Libya.

Which countries are covered by the roaming service?

Roaming is available in Tunisia (Tunisie Telecom), Turkey (Turkcell), and Egypt (Vodafone).

How can I subscribe to roaming packages or inquire about the quota?

You can subscribe to roaming packages or inquire about the package quota by dialing *444#

Can the additional package be shared with members?

The Additional Package cannot be shared with members.

Can a Familia member subscribe to other internet packages?

Members can subscribe to any other internet package.

How can I inquire about packages?

The owner can inquire about packages through MyLibyana app or dial *121#, and the member can inquire about the remaining quota only through MyLibyana app.

Who is responsible for splitting Familia Packs?

The owner selects the Familia list to share the package with from the previously added list, according to the maximum allowed for each package, and distributes the shares to them.

How will members be selected?

The Familia list with whom the package will be shared is determined from within MyLibyana app, where members will receive a text message asking them to approve or decline to join the Familia package owner's list.

لا توجد نتائج.