Frequently Asked Questions
You can browse the questions below to find the information you are looking for.
Frequently Asked Questions
You can browse the questions below to find the information you are looking for.
- All
- Net for All
- Neet for All Extra
- eSIM
- Loyalty Program
- Call Forwarding
- Balance Transfer
- Credit Loan
- Missed Calls Alert
- Short Message Service (SMS)
- Voicemail
- Exiting the Reservation List
- Requesting a Replacement Contract or Card
- Request for Temporary Service Suspension
- Fatlek’ha
- Sadara Offers
- STARZPLAY
- MyLibyana
- Recharge Vouchers
- Net+
- The visitors and foreigners
- familia
- Roaming
- International eSIM Store (Tour-eSIM)
- Khalis
- Qasstha Service
- Netwasel Line
- ramadan offers 2026
- Hajj Offers
Please visit the nearest sales center with valid documentation proving your status as a person with special needs (deaf and mute).
Yes, you can do so by visiting the nearest sales center.
No, it is not required as these packages are considered basic for this product.
Yes, the service can be transferred to another phone number by visiting the nearest sales center
The validity period of the packages is 30 days from the activation date. Details can be viewed through MyLibyana app.
Yes, you can use other services such as Credit loan, Don’t stop, Loyalty, Roaming, Balance Transfer, and more.
You can unsubscribe by visiting a sales center.
Yes, you can re-subscribe to the same package or any other available package at any time.
The cost per minute 0.06 on net and 0.09 outside of Libyana network, as this product is designed for the deaf and mute community who prefer using video calls.
The phone model is ZTE Blade A35 with the following specifications:
| Category | Specification |
| Internal Storage (ROM) | 64 GB |
| Random Access Memory (RAM) | 12 GB |
| Display Size | +HD 6.75” |
| Battery Capacity | 5000mAh |
| Processor | Octa-Core Chip |
| Operating System | Android |
| Included Accessories | Charger, Earphones, Silicone Case |