Frequently Asked Questions
You can browse the questions below to find the information you are looking for.
Frequently Asked Questions
You can browse the questions below to find the information you are looking for.
- All
- Net for All
- Neet for All Extra
- eSIM
- Loyalty Program
- Call Forwarding
- تحويل الرصيد
- Credit Loan
- Missed Calls Alert
- Short Message Service (SMS)
- Voicemail
- Exiting the Reservation List
- Requesting a Replacement Contract or Card
- Request for Temporary Service Suspension
- Fatlek’ha
- Sadara Offers
- STARZPLAY
- MyLibyana
- Recharge Vouchers
- Net+
- The visitors and foreigners
The language for messages and USSD service menus can be specified from the beginning of registering the phone line for the visitor. The subscriber is given the choice of their preferred language during the registration process, and the welcome message will be sent in the selected language when activating the line on their mobile device.
The phone line is valid for 90 days, and if the phone line is not used, it will enter a freeze period for 60 days.
The package is calculated from the date of registering the phone line. If the visitor activates the phone line after 3 days from the registration date, the subscriber will benefit from the free package for the remaining 4 days out of the total 7 days.
The visiting subscriber cannot own more than one phone line.
The modem device is manufactured by Huawei and comes with a battery capacity of 3000 mAh.
There is no cancellation feature for internet packages, but you can re-subscribe based on the type of package.
You will receive a text message (SMS) notifying you when your subscribed package balance is depleted.
Yes, you can transfer and receive credit in the same way as the credit transfer process on a prepaid SIM card.
Yes, you can subscribe to more than one package within the same month.
You can read incoming messages by accessing the dedicated web link for the modem device (192.168.8.1) and entering the device’s customized password (found under the battery cover).