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Frequently Asked Questions

You can browse the questions below to find the information you are looking for.

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faqs hero graph

Frequently Asked Questions

You can browse the questions below to find the information you are looking for.

Are daily and weekly subscriptions available in hospitality lounges and distributors?

Exclusively, only through Libyana, by subscribing to one of the STARZPLAY Sports packages.

How can I inquire about the remaining internet quota for STARZPLAY Sport packages?

Subscribers can inquire about the internet packages and the remaining quota by dialing #4222*.

What is the validity of the subscription voucher?
  • The daily voucher is valid until 2:00 AM on the day of activation.
  • The weekly voucher is valid for 7 days from the day of activation.
  • The monthly voucher is valid for 30 days from the day of activation.
  • The 3-month voucher is valid for 90 days from the day of activation.
  • The 6-month voucher is valid for 180 days from the day of activation.
  • The yearly voucher is valid for 365 days from the day of activation.
How can I benefit from the subscription voucher for the STARZPLAY platform?
  • Visit the website www.starzplay.com.
  • Log in or subscribe.
  • Choose STARZPLAY ULTIMATE or SPORTS.
  • Enter the subscription voucher code in the designated place and press the activation button.
Use subscription codes and receive a message that your input is incorrect?

Make sure to enter the subscription codes correctly from left to right.

What is the direct subscription code? 

It is a code used to subscribe to internet packages directly without entering the USSD menu, using the code #555*. Use the code #(package price)*777*

What will happen to my package balance if I subscribe to another package before its expiration?

The remaining balance of the current package will be transferred to the new package, and the validity of the transferred balance will continue until its expiration date.

How do I know if I have consumed the entire package? 

You will receive an SMS notification when your balance for the subscribed package is exhausted, and you will also receive a message when your package balance is about to run out.

How do I know if I have subscribed to the package?

 You will receive an SMS notification confirming your subscription to the package. By checking the balance inquiry, a temporary message will appear on your phone screen, indicating the balance and expiration date of your subscribed package.

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