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Frequently Asked Questions

You can browse the questions below to find the information you are looking for.

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faqs hero graph

Frequently Asked Questions

You can browse the questions below to find the information you are looking for.

ما هي المستندات المطلوبة في حالة استخراج كرت بدل فاقد لأحد الأرقام المميزة؟
  • الحضور الشخصي للمالك الأصلي للكرت الهاتفي
  • مستند إثبات الهوية على أن يكون نفس المستند الذي تم به استخراج الكرت الهاتفي سابقاً
  • الرقم المراد إجراء بدل فاقد له
How can I confirm that the phone line is damaged?

You can confirm a damaged phone line if one of the following messages appears:

  • Insert card.
  • Card rejected.
  • Card declined.
  • Card not registered.
  • Device locked with PUK code.

These messages may vary depending on the type of phone used and the nature of the issue with the card.

What does ‘Insert card’ on the phone screen mean?

It means that the phone card is damaged and needs to be replaced. You can do so by visiting one of the service centers.

What does ‘Card rejected’ appearing on the phone screen mean?

It means that the phone card is damaged and needs to be replaced. You can do so by visiting one of the service centers.

لا توجد نتائج.