Yes, there is a solution for those scratched vouchers by heading to one of our service centers and handing it over to one of the employees who will, in turn, compensate you with a new recharge voucher of the same denomination (of the same value).
When the validity period ends, the SIM card enters the refill period. During this period, you can receive calls, make calls to toll-free numbers, and only recharge your balance.
I have exhausted the number of recharge attempts, which is three attempts, and consequently, I have entered the reservation list. To exit this list, you must wait for a period of 24 hours or pay a fee of 20 LYD at one of the Libyana’s service centers. After that, you can proceed with the topup.
