Frequently Asked Questions
You can browse the questions below to find the information you are looking for.
Frequently Asked Questions
You can browse the questions below to find the information you are looking for.
- All
- Net for All
- Neet for All Extra
- eSIM
- Loyalty Program
- Call Forwarding
- تحويل الرصيد
- Credit Loan
- Missed Calls Alert
- Short Message Service (SMS)
- Voicemail
- Exiting the Reservation List
- Requesting a Replacement Contract or Card
- Request for Temporary Service Suspension
- Fatlek’ha
- Sadara Offers
- STARZPLAY
- MyLibyana
- Recharge Vouchers
- Net+
- The visitors and foreigners
You have exhausted the number of recharge attempts, which is three attempts, and as a result, you have entered the reservation list. To exit this list, you must wait for 24 hours or pay an amount of 20 LYD at one of the company’s service centers. After that, you can proceed with the recharge.
Yes, after recording your message and pressing the pound key (#), you will hear the options menu. Choose ‘Send at a later time’ from the menu, then enter the desired time and date following the voice instructions.
You can access your voicemail from any other phone. Just call your number, and once you are redirected to voicemail, after hearing the welcome message, press *, then enter your voicemail box’s PIN, and follow the instructions.
This is because you are subscribed to the Missed Call Notification (MCN) service. When subscribing to the Voicemail service, you must first unsubscribe from the Missed Call Notification service (to unsubscribe, send 0 to the number 133).
After completing the subscription process, reconnect to the number 123.
- Press 2 to set up your account.
- Press 2 to choose the language, then press 1 for the Arabic language.
This may be due to the recipient’s phone being turned off or out of coverage. If the recipient’s phone remains off or out of coverage for 48 hours (two days) from the time the message was sent, the message will not be delivered after that.
You cannot use both services simultaneously (currently). You can only use the Call Forwarding service.
You cannot use both services simultaneously (currently). You can only use the Voicemail service.
Yes, you will be alerted for missed calls from international numbers.
The maximum duration is 48 hours from the time of the attempted call.