The accumulated points remain valid for 18 months from the start of the points cycle, beginning on January 1st of each year.

Any new subscriber will automatically enter the current accumulation cycle and can benefit from the points they earn until the points’ expiration.

To obtain a replacement e-sim for a lost one, you should visit one of the sales centers as soon as possible. Additionally, you can temporarily deactivate the e-sim by following these steps:

• Call the number 121 from another Libyana line.
• Select option 1 for the Arabic language.
• Choose option 4 to activate or deactivate the service.
• Select option 1 to deactivate the service.
• Enter the phone number you want to deactivate followed by the # sign.
• Enter the PIN code.

All the services and offers available on the regular SIM card are also available on the e-sim.

Yes, roaming service is available on the e-sim.

Yes, you can delete the e-sim profile from your phone, and the method may vary depending on your device type.

نعم، تعمل الشريحة الإلكترونية eSIM على جميع الساعات الذكية، ماعدا ساعة Apple والتي ستعمل عليها في وقت لاحق.

Every Libyan national subscriber is entitled to extract only 5 phone numbers, whether they are electronic or regular.

Yes, the subscriber can download a maximum of 10 files (depending on the type of device owned by the subscriber). Each profile file is associated with one phone number, allowing the subscriber to easily switch between numbers on their phone without the need to replace the SIM card. However, it’s not possible to use more than one profile file at the same time.

Yes, the subscriber can have a number on the e-sim and another number on the regular SIM card if the device supports this feature.