Les outils d'accessibilité

Skip to main content

Frequently Asked Questions

You can browse the questions below to find the information you are looking for.

faqs hero graph
faqs hero graph

Frequently Asked Questions

You can browse the questions below to find the information you are looking for.

Will the consumption be deducted from the additional package balance or the base balance first?

The discount priority is from the Net for All Extra package balance (Social – Stream), depending on the platforms the subscriber browses.

How can I subscribe to the Net for All Extra packages?

You can subscribe by dialing the code #555* or through the MyLibyana #Ary7lak.

It is essential to have an active subscription to one of the basic packages first (Net for All – Fatlek’ha – Special Offers).

Will I retain my numbers when switching from a regular SIM card to the e-sim?

Please copy the numbers and data registered on the regular SIM card to your device to ensure that this data is not lost.

Can I replace my current regular SIM card with the e-sim?

Yes, you can easily switch from the regular SIM card to the e-sim if your device supports e-sim technology.

Do all devices running on iOS/Android systems support this technology?

It supports devices that have only an e-sim.

Where are the available places to purchase an e-sim (electronic SIM)?
How much does the e-sim cost?
  • New e-sim: 10 LYD
  • Replacement e-sim for a lost one: 10 LYD

How many times can I use the QR code for the e-sim?

The QR code can be used only once.

How to activate the e-sim?

Through your phone settings, scan the QR code to download the e-sim profile. However, to activate the service, you must have a device that supports this technology.

Activating the service on IOS devices:

  • Ensure your device is connected to the internet.
  • Go to Settings > Cellular > Add Cellular Plan.
  • Use your device to scan the QR code.
  • Name the cellular line according to your usage, such as labeling one as primary and the other as secondary.

Activating the service on Android devices:

  • Ensure your device is connected to the internet.
  • Go to Settings > Connections > SIM card manager.
  • Choose Add Mobile Plan > Add using QR Code.
  • Use your device to scan the QR code.
  • Name the cellular line according to your usage, such as labeling one as primary and the other as secondary.
What is the e-sim (electronic SIM) and how does it work?

It is an integrated electronic chip within your device that allows you to connect to the network without the need for a physical SIM card. You can add or activate it directly through your device settings.

لا توجد نتائج.