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Frequently Asked Questions

You can browse the questions below to find the information you are looking for.

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faqs hero graph

Frequently Asked Questions

You can browse the questions below to find the information you are looking for.

How can I subscribe to one of the Libyana Net+ packages?

You can do so by dialing the code *121# or directly through the code *234#, or by using the dedicated web link (192.168.8.1).

How can I use the USSD service for the Libyana Net+ SIM card in the modem device?

You can do so by connecting your phone to the modem, accessing the dedicated web link for the modem device (192.168.8.1), entering the device’s customized password (found under the battery cover), and then navigating to the services link.

I have a scratched Libyan phone voucher, and I couldn’t recharge it. Is there a solution for scratched vouchers?

Yes, there is a solution for those scratched vouchers by heading to one of our service centers and handing it over to one of the employees who will, in turn, compensate you with a new recharge voucher of the same denomination (of the same value).

What happens after the refill period ends?

When the refill period ends, the service is terminated, and the service is permanently stopped, making it irretrievable.

What happens after the expiration of the validity period?

When the validity period ends, the SIM card enters the refill period. During this period, you can receive calls, make calls to toll-free numbers, and only recharge your balance.

I am unable to recharge my balance, where I hear the recorded message: ‘You cannot recharge now, contact the operator to exit the reservation list’?

I have exhausted the number of recharge attempts, which is three attempts, and consequently, I have entered the reservation list. To exit this list, you must wait for a period of 24 hours or pay a fee of 20 LYD at one of the Libyana’s service centers. After that, you can proceed with the topup.

How can we get a 1GB gift when we download the MyLibyana application?

By navigating to the Packages and Add-ons service from the application interface, click on the MyLibyana Gift option, then press the Subscribe Now button. Click on the « Get » option to receive the confirmation code in a message. Enter it in the designated place and press the confirmation button to enjoy your 1GB gift.

Why is repeated login required when using the MyLibyana application?

 To preserve privacy and provide greater protection for the data and balance of subscribers.

How do we participate in the daily reward and get 15 free minutes?

When you log in to the MyLibyana app, at the bottom of the main page, you’ll find the Daily Reward icon. Click on the « Instant Login » button and continue logging in daily for 7 consecutive days to receive 15 free minutes of on-network calls.

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