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Frequently Asked Questions

You can browse the questions below to find the information you are looking for.

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faqs hero graph

Frequently Asked Questions

You can browse the questions below to find the information you are looking for.

How can I check my remaining “Qasstha” package balance?

You can check your remaining internet quota by dialing *222#, and check your remaining call minutes and SMS by dialing *131#

How is the “Qasstha” package renewed?

Your “Qasstha” package will be automatically renewed at the beginning of each cycle (30 days) from the subscription date, for a period of six months.

How can I subscribe to the “Qasstha” Service?

You can subscribe to the “Qasstha” Service by visiting any branch of AlBadeel Electronics, bringing a valid ID (passport) and your banking details.

What is the “Qasstha” Service?

The “Qasstha” Service allows you to purchase a mobile phone in installments, along with a semi-annual subscription to one of the “Qasstha” packages, which include internet in-network and out-of-network calls, and SMS.

How long does it take to update the balance?

The balance is updated immediately after payment confirmation.

Can I pay using my Libyana balance?

Yes, you can use your regular Libyana balance to complete the payment.

How can I confirm the recharge was successful?

After completing the payment, you will receive a notification on your Libyana line confirming the success of the transaction.

How do I subscribe to this service?

Visit one of the service offices of the General Electricity Company and ensure that your home smart meter is updated.

Can I keep my local Libyana number while using Tour-eSIM?

Yes, you can keep your local Libyana number while traveling. The Tour-eSIM service allows you to use data during your trips without affecting your ability to receive calls or messages on your primary number.

  • Note: (Please check with your phone manufacturer regarding the number of eSIMs that can be active at the same time.)
Can I use more than one plan on the same device?

Yes, you can keep multiple communication plans on the same device, allowing you to easily switch between local and international networks.

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