Frequently Asked Questions
You can browse the questions below to find the information you are looking for.
Frequently Asked Questions
You can browse the questions below to find the information you are looking for.
- All
- Net for All
- Neet for All Extra
- eSIM
- Loyalty Program
- Call Forwarding
- Balance Transfer
- Credit Loan
- Missed Calls Alert
- Short Message Service (SMS)
- Voicemail
- Exiting the Reservation List
- Requesting a Replacement Contract or Card
- Request for Temporary Service Suspension
- Fatlek’ha
- Sadara Offers
- STARZPLAY
- MyLibyana
- Recharge Vouchers
- Net+
- The visitors and foreigners
- familia
- Roaming
- International eSIM Store (Tour-eSIM)
- Khalis
- Qasstha Service
- Netwasel Line
- ramadan offers 2026
- Hajj Offers
You can check your remaining internet quota by dialing *222#, and check your remaining call minutes and SMS by dialing *131#
Your “Qasstha” package will be automatically renewed at the beginning of each cycle (30 days) from the subscription date, for a period of six months.
You can subscribe to the “Qasstha” Service by visiting any branch of AlBadeel Electronics, bringing a valid ID (passport) and your banking details.
The “Qasstha” Service allows you to purchase a mobile phone in installments, along with a semi-annual subscription to one of the “Qasstha” packages, which include internet in-network and out-of-network calls, and SMS.
The balance is updated immediately after payment confirmation.
Yes, you can use your regular Libyana balance to complete the payment.
After completing the payment, you will receive a notification on your Libyana line confirming the success of the transaction.
Visit one of the service offices of the General Electricity Company and ensure that your home smart meter is updated.
Yes, you can keep your local Libyana number while traveling. The Tour-eSIM service allows you to use data during your trips without affecting your ability to receive calls or messages on your primary number.
- Note: (Please check with your phone manufacturer regarding the number of eSIMs that can be active at the same time.)
Yes, you can keep multiple communication plans on the same device, allowing you to easily switch between local and international networks.