Frequently Asked Questions
You can browse the questions below to find the information you are looking for.
Frequently Asked Questions
You can browse the questions below to find the information you are looking for.
- All
- Net for All
- Neet for All Extra
- eSIM
- Loyalty Program
- Call Forwarding
- Balance Transfer
- Credit Loan
- Missed Calls Alert
- Short Message Service (SMS)
- Voicemail
- Exiting the Reservation List
- Requesting a Replacement Contract or Card
- Request for Temporary Service Suspension
- Fatlek’ha
- Sadara Offers
- STARZPLAY
- MyLibyana
- Recharge Vouchers
- Net+
- The visitors and foreigners
- familia
- Roaming
- International eSIM Store (Tour-eSIM)
- Khalis
- New e-sim: 10 LYD
- Replacement e-sim for a lost one: 10 LYD
The QR code can be used only once.
Through your phone settings, scan the QR code to download the e-sim profile. However, to activate the service, you must have a device that supports this technology.
Activating the service on IOS devices:
- Ensure your device is connected to the internet.
- Go to Settings > Cellular > Add Cellular Plan.
- Use your device to scan the QR code.
- Name the cellular line according to your usage, such as labeling one as primary and the other as secondary.
Activating the service on Android devices:
- Ensure your device is connected to the internet.
- Go to Settings > Connections > SIM card manager.
- Choose Add Mobile Plan > Add using QR Code.
- Use your device to scan the QR code.
- Name the cellular line according to your usage, such as labeling one as primary and the other as secondary.
It is an integrated electronic chip within your device that allows you to connect to the network without the need for a physical SIM card. You can add or activate it directly through your device settings.
Go to message settings, then to information messages, and change the status from “On” to “Off.”
In the call settings, the “Show my caller ID” option is set to “Off.” You need to set it to “On.”