You have activated the call forwarding feature, and you do not have enough balance for this forwarding. This issue can be resolved by canceling the call forwarding for all calls.

There are no specific conditions; any subscriber with Libyana is automatically considered a participant in the MyPoints

You can activate this service by entering the call settings, then selecting call forwarding and choosing the forwarding status you desire. After that, a forwarding indicator will appear on your phone screen. When someone calls you, the caller will hear the voice message “The call will be forwarded at the subscriber's request.” There is no indication for the caller that you have used this feature. When you choose forwarding, the caller will only be informed after hearing the voice message that the call has been forwarded based on your request.

The points record is retained.

The deduction is made according to the priority and order of the Package as follows: Off Peak Package, then the free MyPoints Package, followed by the Net for all extra Package, and finally, the Basic Net for all Packages.

There is no specific classification. The more points a subscriber collects, the greater the opportunity to obtain larger benefits. Points can be exchanged for bundles with larger capacities.

The validity of the first bundle must expire before you can exchange the points for another bundle.

The subscriber will lose their points if they are not utilized within the validity period.

The accumulated points remain valid for 18 months from the start of the points cycle, beginning on January 1st of each year.

Any new subscriber will automatically enter the current accumulation cycle and can benefit from the points they earn until the points' expiration.