The deduction is made according to the priority and order of the Package as follows: Off Peak Package, then the free Loyalty Package, followed by the Net for all extra Package, and finally, the Basic Net for all Packages.

There is no specific classification. The more points a subscriber collects, the greater the opportunity to obtain larger benefits. Points can be exchanged for bundles with larger capacities.

The validity of the first bundle must expire before you can exchange the points for another bundle.

The subscriber will lose their points if they are not utilized within the validity period.

The accumulated points remain valid for 18 months from the start of the points cycle, beginning on January 1st of each year.

Any new subscriber will automatically enter the current accumulation cycle and can benefit from the points they earn until the points' expiration.

To obtain a replacement e-sim for a lost one, you should visit one of the sales centers as soon as possible. Additionally, you can temporarily deactivate the e-sim by following these steps:

• Call the number 121 from another Libyana line.
• Select option 1 for the Arabic language.
• Choose option 4 to activate or deactivate the service.
• Select option 1 to deactivate the service.
• Enter the phone number you want to deactivate followed by the # sign.
• Enter the PIN code.

All the services and offers available on the regular SIM card are also available on the e-sim.

Yes, roaming service is available on the e-sim.

Yes, you can delete the e-sim profile from your phone, and the method may vary depending on your device type.