Frequently Asked Questions
You can browse the questions below to find the information you are looking for.
Frequently Asked Questions
You can browse the questions below to find the information you are looking for.
- All
- Net for All
- Neet for All Extra
- eSIM
- Loyalty Program
- Call Forwarding
- Balance Transfer
- Credit Loan
- Missed Calls Alert
- Short Message Service (SMS)
- Voicemail
- Exiting the Reservation List
- Requesting a Replacement Contract or Card
- Request for Temporary Service Suspension
- Fatlek’ha
- Sadara Offers
- STARZPLAY
- MyLibyana
- Recharge Vouchers
- Net+
- The visitors and foreigners
- familia
- Roaming
- International eSIM Store (Tour-eSIM)
- Khalis
- Qasstha Service
- Netwasel Line
- ramadan offers 2026
- Hajj Offers
You can access your mailbox from any other phone, just dial your number once you have been transferred to voicemail and after hearing the welcome message press * and then enter your voicemail PIN, then follow the instructions.
Because you are subscribed to the Missed Call Notification (MCN) service
In order to subscribe to the Voicemail service, you must first unsubscribe from the Missed Call Notification service (to unsubscribe, send 0 to 133).
After completing the subscription process and redialing 123
- Press 2 to set your account
- Press 2 to select a language and then press 1 for Arabic.
This may be due to the recipient's phone being turned off or out of coverage. If the recipient's phone remains off or out of coverage for 48 hours (two days) from the time the message was sent, the message will not be delivered after that.
You cannot use both services simultaneously (currently). You can only use the Call Forwarding service.
You cannot use both services simultaneously (currently). You can only use the Voicemail service.
Yes, you will be alerted for missed calls from international numbers.
The maximum duration is 48 hours from the time of the attempted call.
The maximum duration is 48 hours from the time the notification message is sent to your phone.
If the subscriber does not settle the full amount of the debt, the phone line will follow the usual procedures. The phone line will be reset and put up for resale.