Skip to main content

Frequently Asked Questions

You can browse the questions below to find the information you are looking for.

faqs hero graph
faqs hero graph

Frequently Asked Questions

You can browse the questions below to find the information you are looking for.

Does the eSIM work on all smartwatches?

Yes, the eSIM works on all smartwatches, except for Apple Watch, which will support it at a later time.

How many e-sim can I extract?

Every Libyan national subscriber is entitled to extract only 5 phone numbers, whether they are electronic or regular.

Can a subscriber have more than one Libyana number on the same e-sim and switch between them easily?

Yes, the subscriber can download a maximum of 10 files (depending on the type of device owned by the subscriber). Each profile file is associated with one phone number, allowing the subscriber to easily switch between numbers on their phone without the need to replace the SIM card. However, it's not possible to use more than one profile file at the same time.

Can I use the e-sim alongside a regular SIM card in the same device?

Yes, the subscriber can have a number on the e-sim and another number on the regular SIM card if the device supports this feature.

Will the consumption be deducted from the additional package balance or the base balance first?

The discount priority is from the Net for All Extra package balance (Social – Stream), depending on the platforms the subscriber browses.

How can I subscribe to the Net for All Extra packages?

You can subscribe by dialing the code #555* or through the MyLibyana #Ary7lak.

It is essential to have an active subscription to one of the basic packages first (Net for All – Fatlek’ha – Special Offers).

Will I retain my numbers when switching from a regular SIM card to the e-sim?

Please copy the numbers and data registered on the regular SIM card to your device to ensure that this data is not lost.

Can I replace my current regular SIM card with the e-sim?

Yes, you can easily switch from the regular SIM card to the e-sim if your device supports e-sim technology.

Do all devices running on iOS/Android systems support this technology?

It supports devices that have only an e-sim.

Where are the available places to purchase an e-sim (electronic SIM)?

لا توجد نتائج.