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Frequently Asked Questions

You can browse the questions below to find the information you are looking for.

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faqs hero graph

Frequently Asked Questions

You can browse the questions below to find the information you are looking for.

When calling me, a voice message appears saying ‘Subscriber balance is not sufficient to make this call?

You have activated the call forwarding feature, and you do not have enough balance for this forwarding. This issue can be resolved by canceling the call forwarding for all calls.

How can I use the call forwarding service and have it appear on my caller's and receiver's screens?

You can activate this service by entering the call settings, then selecting call forwarding and choosing the forwarding status you desire. After that, a forwarding indicator will appear on your phone screen. When someone calls you, the caller will hear the voice message “The call will be forwarded at the subscriber's request.” There is no indication for the caller that you have used this feature. When you choose forwarding, the caller will only be informed after hearing the voice message that the call has been forwarded based on your request.

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