Frequently Asked Questions

• Personal attendance of the original owner of the phone SIM card
• Proof of identity, provided that it is the same document with which the phone card was previously issued
• The number for which a replacement is to be issued.

You can confirm a damaged phone line if one of the following messages appears:

• Insert card.
• Card rejected.
• Card declined.
• Card not registered.
• Device locked with PUK code.

These messages may vary depending on the type of phone used and the nature of the issue with the card.

It means that the phone card is damaged and needs to be replaced. You can do so by visiting one of the service centers.

It means that the phone card is damaged and needs to be replaced. You can do so by visiting one of the service centers.