Frequently Asked Questions

You have multiple methods to retrieve the scratched voucher:
– You can use MyLibyana App and retrieve the scratched voucher by following the steps.
– Call our customer care on the toll-free phone number 150
– Visit one of our service centers and hand it over to one of the employees who will, in turn, replace it with a new recharge card of the same value.

Upon the end of the recharge period, the service will be terminated, and it cannot be retrieved again.

During this period, you can receive calls, make calls to toll-free service numbers, and recharge the balance only.

 it means you have exhausted the allowed three recharge attempts. To exit this menu, you must wait for 24 hours or pay a fee of 20 LYD at one of the company's service centers. After that, you can proceed with the recharge.