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Frequently Asked Questions

You can browse the questions below to find the information you are looking for.

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faqs hero graph

Frequently Asked Questions

You can browse the questions below to find the information you are looking for.

Who is eligible to benefit from this product?

This product is available to the deaf and mute community who hold a valid identification card proving their status.

How can I subscribe to the product packages?

You can subscribe via MyLibyana app, by dialing *555# or *121*2#, or by visiting the nearest sales centers.

 What should I do if I do not have a phone SIM card to get a phone line?

Please visit the nearest sales center with valid documentation proving your status as a person with special needs (deaf and mute).

Is it mandatory to be subscribed to a basic package beforehand?

No, it is not required as these packages are considered basic for this product.

Can I transfer the service to another phone number in the future?

Yes, the service can be transferred to another phone number by visiting the nearest sales center

What is the validity period of the available packages?

The validity period of the packages is 30 days from the activation date. Details can be viewed through MyLibyana app.

Can I benefit from other Libyana services with this product?

Yes, you can use other services such as Credit loan, Don’t stop, Loyalty, Roaming, Balance Transfer, and more.

How can I unsubscribe from the package?

You can unsubscribe by visiting a sales center.

Can I re-subscribe to the package multiple times?

Yes, you can re-subscribe to the same package or any other available package at any time.

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