Frequently Asked Questions
You can browse the questions below to find the information you are looking for.
Frequently Asked Questions
You can browse the questions below to find the information you are looking for.
- All
- Net for All
- Neet for All Extra
- eSIM
- Loyalty Program
- Call Forwarding
- Balance Transfer
- Credit Loan
- Missed Calls Alert
- Short Message Service (SMS)
- Voicemail
- Exiting the Reservation List
- Requesting a Replacement Contract or Card
- Request for Temporary Service Suspension
- Fatlek’ha
- Sadara Offers
- STARZPLAY
- MyLibyana
- Recharge Vouchers
- Net+
- The visitors and foreigners
- familia
- Roaming
- International eSIM Store (Tour-eSIM)
- Khalis
Can I use the Missed Call Alert service and the Call Forwarding service at the same time?
You cannot use both services simultaneously (currently). You can only use the Call Forwarding service.
Can I use the Missed Call Alert service and the Voicemail service at the same time?
You cannot use both services simultaneously (currently). You can only use the Voicemail service.
Will I be alerted for missed calls from international numbers?
Yes, you will be alerted for missed calls from international numbers.
What is the maximum duration for receiving notifications for the ‘I am available now' service?
The maximum duration is 48 hours from the time of the attempted call.
What is the maximum duration for receiving notifications for the ‘Missed Call' service if my mobile phone is turned off?
The maximum duration is 48 hours from the time the notification message is sent to your phone.