Frequently Asked Questions

There are no specific conditions; any subscriber with Libyana is automatically considered a participant in the Loyalty Program

The points record is retained.

The deduction is made according to the priority and order of the Package as follows: Off Peak Package, then the free Loyalty Package, followed by the Net for all extra Package, and finally, the Basic Net for all Packages.

There is no specific classification. The more points a subscriber collects, the greater the opportunity to obtain larger benefits. Points can be exchanged for bundles with larger capacities.

The validity of the first bundle must expire before you can exchange the points for another bundle.

The subscriber will lose their points if they are not utilized within the validity period.

The accumulated points remain valid for 18 months from the start of the points cycle, beginning on January 1st of each year.

Any new subscriber will automatically enter the current accumulation cycle and can benefit from the points they earn until the points' expiration.