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Frequently Asked Questions

You can browse the questions below to find the information you are looking for.

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faqs hero graph

Frequently Asked Questions

You can browse the questions below to find the information you are looking for.

How long does it take to update the balance?

The balance is updated immediately after payment confirmation.

Can I pay using my Libyana balance?

Yes, you can use your regular Libyana balance to complete the payment.

How can I confirm the recharge was successful?

After completing the payment, you will receive a notification on your Libyana line confirming the success of the transaction.

How do I subscribe to this service?

Visit one of the service offices of the General Electricity Company and ensure that your home smart meter is updated.

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