Frequently Asked Questions

The basic balance and any remaining internet data and call minutes are retained.

Yes, the packages are carried over to the next month for one week, in the case of:

Automatic renewal, and there is sufficient balance for re-subscription to the designated package.

Manual renewal and subscription to another package of your choice before the expiration of the current package.

Subscribers can customize their package by specifying the number of call minutes and the internet data quota through the MyLibyana app. This is done by dragging the button for call minutes and data (gigabytes) according to their needs. The package price changes based on the selected quota, and the number of free messages is determined accordingly.

Subscribers can switch to the ‘Fatlek’ha' service directly through the MyLibyana app or by visiting sales centers.

All prepaid service subscribers can switch to the ‘Fatlek’ha' service.