Frequently Asked Questions

If the subscriber does not settle the full amount of the debt, the phone line will follow the usual procedures. The phone line will be reset and put up for resale.

The grace period before the due date for debt settlement is 7 days. If the full debt amount is not paid during this period, the status of the number will be changed to the recharge stage, allowing only incoming calls.

If the full amount of the debt is settled, the phone line will be reactivated, and it will exit the recharge stage. If only a partial payment is made, the phone line will remain in the recharge stage until the full amount is paid.

The phone card must be active on the network for a period of 12 months from the date of purchase to enable the subscriber to benefit from the service.

You can use the service either by dialing the service code #61121* or through the MyLibyana application.

You can settle the loan amount either by recharging your balance using recharge cards or by transferring credit to your phone number.

The validity of the phone line is not extended at all when using the service.

There is no specific limit to benefiting from the service; as long as the subscriber settles the full amount of the previous loan.

This service is available for free to all Libyana subscribers, and it will be activated automatically for all subscribers who meet the conditions.