Frequently Asked Questions

To obtain a replacement e-sim for a lost one, you should visit one of the sales centers as soon as possible. Additionally, you can temporarily deactivate the e-sim by following these steps:

• Call the number 121 from another Libyana line.
• Select option 1 for the Arabic language.
• Choose option 4 to activate or deactivate the service.
• Select option 1 to deactivate the service.
• Enter the phone number you want to deactivate followed by the # sign.
• Enter the PIN code.

All the services and offers available on the regular SIM card are also available on the e-sim.

Yes, roaming service is available on the e-sim.

Yes, you can delete the e-sim profile from your phone, and the method may vary depending on your device type.

Yes, the eSIM works on all smartwatches, except for Apple Watch, which will support it at a later time.

Every Libyan national subscriber is entitled to extract only 5 phone numbers, whether they are electronic or regular.

Yes, the subscriber can download a maximum of 10 files (depending on the type of device owned by the subscriber). Each profile file is associated with one phone number, allowing the subscriber to easily switch between numbers on their phone without the need to replace the SIM card. However, it's not possible to use more than one profile file at the same time.

Yes, the subscriber can have a number on the e-sim and another number on the regular SIM card if the device supports this feature.

Please copy the numbers and data registered on the regular SIM card to your device to ensure that this data is not lost.

Yes, you can easily switch from the regular SIM card to the e-sim if your device supports e-sim technology.