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What is the procedure to follow if I lose my phone? How can I deactivate the e-sim?

Written by LibyanSpider on .

To obtain a replacement e-sim for a lost one, you should visit one of the sales centers as soon as possible. Additionally, you can temporarily deactivate the e-sim by following these steps:

  • Call the number 121 from another Libyana line.
  • Select option 1 for the Arabic language.
  • Choose option 4 to activate or deactivate the service.
  • Select option 1 to deactivate the service.
  • Enter the phone number you want to deactivate followed by the # sign.
  • Enter the PIN code.