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Communication Services

Call Forwarding

You can now ensure that incoming calls are not lost when you are busy or out of coverage by transferring them to any other phone line or voicemail.

call transfer graphic
call transfer graphic
Communication Services

Call Forwarding

You can now ensure that incoming calls are not lost when you are busy or out of coverage by transferring them to any other phone line or voicemail.

Call Forwarding Cases

Depending on your need, there are different call forwarding situations:

  • When there is no answer.

  • If the line is busy.

  • When the phone is locked or there is no coverage.

  • If I'm not available (call forwarding in all previous cases).

  • Transfer all incoming calls (unconditional transfer of incoming calls).

Service activation codes:

You can activate this service depending on the status you want, which are as follows:

  • All calls

    • Transfer code
      Dial *21*the number to which you want to transfer the call#
    • Query
      Dial *#21#
    • Cancel transfer
      Dial #21#

  • Locked phone or no coverage

    • Transfer code
      Dial *62*the number to which you want to transfer the call#
    • Query
      Dial *#62#
    • Cancel transfer
      Dial #62#

  • Line busy

    • Transfer code
      Dial *67*the number to which you want to transfer the call#
    • Query
      Dial *#67#
    • Cancel transfer
      Dial #67#

  • If I’m not available

    • Transfer code
      Dial *004*the number to which you want to transfer the call#
    • Query
      Dial *#004#
    • Cancel transfer
      Dial #004#

  • Do not answer the call

    • Transfer code
      Dial *61*the number to which you want to transfer the call#
    • Query
      Dial *#61#
    • Cancel transfer
      Dial #61#

  • All previous cases

    • Cancel transfer
      Dial ##21#

All calls

  • Transfer code
    Dial *21*the number to which you want to transfer the call#
  • Query
    Dial *#21#
  • Cancel transfer
    Dial #21#

Locked phone or no coverage

  • Transfer code
    Dial *62*the number to which you want to transfer the call#
  • Query
    Dial *#62#
  • Cancel transfer
    Dial #62#

Line busy

  • Transfer code
    Dial *67*the number to which you want to transfer the call#
  • Query
    Dial *#67#
  • Cancel transfer
    Dial #67#

If I’m not available

  • Transfer code
    Dial *004*the number to which you want to transfer the call#
  • Query
    Dial *#004#
  • Cancel transfer
    Dial #004#

Do not answer the call

  • Transfer code
    Dial *61*the number to which you want to transfer the call#
  • Query
    Dial *#61#
  • Cancel transfer
    Dial #61#

All previous cases

  • Cancel transfer
    Dial ##21#
Note:
All previous codes are from left to right.

Service cost

The price of call forwarding is determined by the number you are forwarding to, as well as by your caller, and the following is a clarification of the rates:
Transfer to Libyana number

Cost/minute 0.06 LYD

Transfer to Al Madar number

Cost/min 0.09 LYD

Transfer to a fixed line (landline)

Cost/minute 0.09 LYD

Transfer to voicemail

Cost/minute 0.150 LYD

  • Transfer to Libyana number

    Cost/minute 0.06 LYD

  • Transfer to Al Madar number

    Cost/min 0.09 LYD

  • Transfer to a fixed line (landline)

    Cost/minute 0.09 LYD

  • Transfer to voicemail

    Cost/minute 0.150 LYD

    FAQs

    When calling me, a voice message appears saying ‘Subscriber balance is not sufficient to make this call?

    You have activated the call forwarding feature, and you do not have enough balance for this forwarding. This issue can be resolved by canceling the call forwarding for all calls.

    How can I use the call forwarding service and have it appear on my caller's and receiver's screens?

    You can activate this service by entering the call settings, then selecting call forwarding and choosing the forwarding status you desire. After that, a forwarding indicator will appear on your phone screen. When someone calls you, the caller will hear the voice message “The call will be forwarded at the subscriber's request.” There is no indication for the caller that you have used this feature. When you choose forwarding, the caller will only be informed after hearing the voice message that the call has been forwarded based on your request.