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Communication Services

Call Forwarding

You can now ensure that you never miss incoming calls when you are busy or out of coverage by forwarding them to any other phone line or to voicemail.

call transfer graphic
call transfer graphic
Communication Services

Call Forwarding

You can now ensure that you never miss incoming calls when you are busy or out of coverage by forwarding them to any other phone line or to voicemail.

Call Forwarding Scenarios

Call forwarding options vary based on your needs, and they are as follows:

  • When Unanswered: Forwards calls if you don't pick up within a certain time.

  • When Busy: Forwards calls if you are already on another line.

  • When Unreachable: Forwards calls if your phone is powered off or out of coverage.

  • When Unavailable: This covers all the previous scenarios (No Answer, Busy, or Unreachable).

  • All Incoming Calls: Forwards every incoming call automatically (Unconditional Call Forwarding).

Service Activation Codes:

You can activate this service based on the specific scenario you require, as follows:

  • All calls

    • Transfer code
      Dial *21*the number to which you want to transfer the call#
    • Query
      Dial *#21#
    • Cancel transfer
      Dial #21#

  • Locked phone or no coverage

    • Transfer code
      Dial *62*the number to which you want to transfer the call#
    • Query
      Dial *#62#
    • Cancel transfer
      Dial #62#

  • Line busy

    • Transfer code
      Dial *67*the number to which you want to transfer the call#
    • Query
      Dial *#67#
    • Cancel transfer
      Dial #67#

  • If I’m not available

    • Transfer code
      Dial *004*the number to which you want to transfer the call#
    • Query
      Dial *#004#
    • Cancel transfer
      Dial #004#

  • Do not answer the call

    • Transfer code
      Dial *61*the number to which you want to transfer the call#
    • Query
      Dial *#61#
    • Cancel transfer
      Dial #61#

  • All previous cases

    • Cancel transfer
      Dial ##21#

All calls

  • Transfer code
    Dial *21*the number to which you want to transfer the call#
  • Query
    Dial *#21#
  • Cancel transfer
    Dial #21#

Locked phone or no coverage

  • Transfer code
    Dial *62*the number to which you want to transfer the call#
  • Query
    Dial *#62#
  • Cancel transfer
    Dial #62#

Line busy

  • Transfer code
    Dial *67*the number to which you want to transfer the call#
  • Query
    Dial *#67#
  • Cancel transfer
    Dial #67#

If I’m not available

  • Transfer code
    Dial *004*the number to which you want to transfer the call#
  • Query
    Dial *#004#
  • Cancel transfer
    Dial #004#

Do not answer the call

  • Transfer code
    Dial *61*the number to which you want to transfer the call#
  • Query
    Dial *#61#
  • Cancel transfer
    Dial #61#

All previous cases

  • Cancel transfer
    Dial ##21#
Note:
All the above codes are entered from left to right.

Service Cost

The cost of call forwarding is determined based on the number you are forwarding to, as well as the caller's origin. Below is a breakdown of the pricing:
Forwarding to a Libyana number

Cost/minute: 0.06 LYD

Forwarding to an Almadar number

Cost/minute: 0.09 LYD

Forwarding to a Landline

Cost/minute: 0.09 LYD

Forwarding to Voicemail

Cost/minute: 0.150 LYD

  • Forwarding to a Libyana number

    Cost/minute: 0.06 LYD

  • Forwarding to an Almadar number

    Cost/minute: 0.09 LYD

  • Forwarding to a Landline

    Cost/minute: 0.09 LYD

  • Forwarding to Voicemail

    Cost/minute: 0.150 LYD

    Frequently Asked Questions

    When calling me, a voice message appears saying ‘Subscriber balance is not sufficient to make this call?

    You have activated the call forwarding feature, and you do not have enough balance for this forwarding. This issue can be resolved by canceling the call forwarding for all calls.

    How can I use the call forwarding service and have it appear on my caller's and receiver's screens?

    You can activate this service by entering the call settings, then selecting call forwarding and choosing the forwarding status you desire. After that, a forwarding indicator will appear on your phone screen. When someone calls you, the caller will hear the voice message “The call will be forwarded at the subscriber's request.” There is no indication for the caller that you have used this feature. When you choose forwarding, the caller will only be informed after hearing the voice message that the call has been forwarded based on your request.