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Subscribers Services

Obtaining a Contract or Replacement Card for a Lost One

You can obtain a subscription contract or a replacement SIM card for your phone line if it is damaged or lost.

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Subscribers Services

Obtaining a Contract or Replacement Card for a Lost One

You can obtain a subscription contract or a replacement SIM card for your phone line if it is damaged or lost.

Using the service

You can obtain a subscription contract or a replacement SIM card for your phone line if it is damaged or lost, by going to one of the service centers, by providing the following:

For the Libyan subscriber
  • Personal attendance.
  • Proof of identity, either a personal ID card, passport or family booklet in case your photo is on it (original and a photocopy).
  • The phone number to have a contract/replacement card for.
  • National ID number
For a foreign subscriber
  • Personal attendance.
  • Passport or travel document (original and photocopy).
  • The phone number to have a contract/replacement card for.
For public or private entities
  • A letter from the entity stating the number for which a replacement is to be issued.
  • A letter from the representative of the entity with a photocopy of their identity document, with the necessity of their personal attendance or the presence of the phone line user with a letter stating this, accompanied by a photocopy of their identity document and National ID number.

1.For the Libyan subscriber

  • Personal attendance.
  • Proof of identity, either a personal ID card, passport or family booklet in case your photo is on it (original and a photocopy).
  • The phone number to have a contract/replacement card for.
  • National ID number

2.For a foreign subscriber

  • Personal attendance.
  • Passport or travel document (original and photocopy).
  • The phone number to have a contract/replacement card for.

3. For public or private entities

  • A letter from the entity stating the number for which a replacement is to be issued.
  • A letter from the representative of the entity with a photocopy of their identity document, with the necessity of their personal attendance or the presence of the phone line user with a letter stating this, accompanied by a photocopy of their identity document and National ID number.

Service cost

To obtain a contract/replacement card

2.00 LYD

You can obtain a replacement card for your phone line in one of the following ways:

By visiting a Libyana Service Center.

You can find the nearest Libyana Service Center in your area.
Service centers

By visiting Agents and Distributors

You can find the nearest branch of agents and distributors in your area.
Agents and distributors

FAQs

What does ‘Card rejected' appearing on the phone screen mean?

It means that the phone card is damaged and needs to be replaced. You can do so by visiting one of the service centers.

What does ‘Insert card' on the phone screen mean?

It means that the phone card is damaged and needs to be replaced. You can do so by visiting one of the service centers.

How can I confirm that the phone line is damaged?

You can confirm a damaged phone line if one of the following messages appears:

  • Insert card.
  • Card rejected.
  • Card declined.
  • Card not registered.
  • Device locked with PUK code.

These messages may vary depending on the type of phone used and the nature of the issue with the card.

What are the documents required to obtain a replacement card for a lost unique number?
  • Personal attendance of the original owner of the phone SIM card
  • Proof of identity, provided that it is the same document with which the phone card was previously issued
  • The number for which a replacement is to be issued.