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Communication Services

Voice Mail

This service enables you to receive voice messages from your callers if your phone is switched off, busy, or out of coverage.

voice mail graphic
voice mail graphic
Communication Services

Voice Mail

This service enables you to receive voice messages from your callers if your phone is switched off, busy, or out of coverage.

Service Features

  • This service enables you to receive voice messages from your callers if your phone is switched off, busy, or out of coverage.

  • Save voice messages in your voicemail box so that you can listen to them, respond to them, and resend them at any time.

  • Send a voice message to a group of friends at the same time.

  • In addition to many other features.

How to subscribe to the service

1. Via Call

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To activate the voicemail service, dial the service number 123.

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Then (press 1) to subscribe to the service.

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You will receive a text message stating that your subscription was successful.

Redial the service number to set up your voicemail.

Note:

When the voicemail service is activated, voice calls are automatically forwarded to the 123 service number in the following cases:

  • When the phone is switched off.
  • When the number is busy.
  • When the subscriber is out of coverage.
  • When there is no answer.

2. Via SMS

You can subscribe by sending a text message containing one of the following codes to service number 123:

11

You will receive notifications of missed calls if: Busy, Switched off or Out of Coverage.

22

To receive missed call notifications for: No Answer, Switched off or Out of Coverage.

33

To receive notifications of missed calls in the following cases: Busy, No Answer, Switched off or Out of Coverage.

Voicemail Box

You can access your voicemail box in the following ways:

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By directly dialing 123 and following the instructions.

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Calling your phone number from a Libyana or non-Libyana phone, then listening to the audio system and following the instructions.

For the privacy of the subscriber:

If you access your voicemail through any other phone line (other than your own), you must enter your voicemail password.

Voicemail password

  • You can change your voicemail password via your phone line only by calling the 123 service number and following the instructions.

  • The password consists of 4 digits and cannot be more or less than 4 digits.

  • If you enter an incorrect password 3 times, the service will be suspended for 10 minutes.

  • You can activate or deactivate your voicemail password by calling 123 and following the instructions.

Voicemail box features

  • Direct sending by typing the number 123 followed by the phone number (1239(2/4)XXXXXXXXX) on the mobile phone screen, then pressing the dial button and following the voice instructions.

  • Send a voice message to a group of friends (5 friends) at the same time, while typing 218 before the phone number (2189(2/4)XXXXXXXXX).

  • You can reply directly to any existing voice message in your voicemail box.

  • You can resend any voicemail you have in your voicemail box.

  • You can send the voice message later after entering a specific time and date for sending, as the system will save the message and send it on the predefined date and time.

  • You can record a greeting message and set it as the main message, i.e. use it as an auto response when you are called.

  • Voicemail Box Features

    • Box capacity
      10 messages
    • Duration of recorded message
      1 minute
    • How long a new or read message is stored
      5 days
Note

Voice messages (new and read) are deleted if the specified message storage period (5 days) has expired.

Service cost

Voicemail

Price per minute

0.06 LYD

Note: If you are a subscriber to the MCN service, you cannot subscribe to the voicemail service until you cancel your subscription to the MCN service and vice versa.

How to unsubscribe:

0

Unsubscribe by sending an SMS containing 0 to the service number 123.

FAQs

How can I change the voicemail language to Arabic?

After completing the subscription process and redialing 123

  • Press 2 to set your account
  • Press 2 to select a language and then press 1 for Arabic.

Why can't I subscribe to Voicemail Mail Service (VMS)?

Because you are subscribed to the Missed Call Notification (MCN) service
In order to subscribe to the Voicemail service, you must first unsubscribe from the Missed Call Notification service (to unsubscribe, send 0 to 133).

If I forgot my phone somewhere else, how do I listen to voicemails in my mailbox?

You can access your mailbox from any other phone, just dial your number once you have been transferred to voicemail and after hearing the welcome message press * and then enter your voicemail PIN, then follow the instructions.

Can I send a voice message at a later time and date?

Yes, after recording the message and pressing #, you will hear a list of options, select (Send at a later time) from the list and then enter the time and date according to the voice instructions.

Contact Center

We are pleased to serve you throughout the week at

the toll-free number 150