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Subscribers Services

Loyalty Program

“Loyalty program” program allows subscribers to accumulate points through phone calls or internet usage. These points can be redeemed for free packages of minutes, messages, and internet data.

Subscribers Services

Loyalty Program

“Loyalty program” program allows subscribers to accumulate points through phone calls or internet usage. These points can be redeemed for free packages of minutes, messages, and internet data.

Details and Service Information:

Free Features

Subscribers can redeem their points for a package that includes minutes, messages, and internet data. They can continue to accumulate points to obtain more benefits.

Points collection Period

Points are accumulated for each consumption transaction on the Libyana network, and this cycle lasts for one year, starting from January 1st and ending on January 1st of the following year.

Checking Points Balance

You can check your points balance, redeemable packages, and the balance of the redeemed package through the MyLibyana application or by dialing the code #303*.

Loyalty Program Packages:

200 Points

Points
- Libyana – Libyana minutes:
  
  70
- Libyana – messages
  
  15
- Internet:
  
  500 MB
- Validity:
  
  1 week
500 Points

Points
- Libyana – Libyana minutes:
  
  150
- Libyana – messages:
  
  25
- Internet:
  
  1 GB
- Validity:
  
  1 week
750 Points

Points
- Libyana – Libyana minutes:
  
  250
- Libyana – messages:
  
  40
- Internet:
  
  2 GB
- Validity:
  
  2 weeks
2000 Points

Points
- Libyana – Libyana minutes
  
  1000
- Libyana – messages:
  
  200
- Internet:
  
  10 GB
- Validity:
  
  1 month
4000 Points

Points
- Libyana – Libyana minutes:
  
  2000
- Libyana – messages:
  
  500
- Internet:
  
  20 GB
- Validity:
  
  1 month
8000 Points

Points
- Libyana – Libyana minutes:
  
  2 weeks free
- Libyana – messages:
  
  2 weeks free
- Internet:
  
  2 weeks free
- Validity:
  
  2 weeks
12000 Points

Points
- Libyana – Libyana minutes:
  
  1 month free
- Libyana – messages:
  
  1 month free
- Internet:
  
  1 month free
- Validity:
  
  1 month
15000 Points

Points
- Libyana – Libyana minutes:
  
  2 months free
- Libyana – messages:
  
  2 months free
- Internet:
  
  2 months free
- Validity:
  
  2 months

200 Points

Points

Libyana – Libyana minutes:

70
Libyana – messages

15
Internet:

500 MB
Validity:

1 week

500 Points

Points

Libyana – Libyana minutes:

150
Libyana – messages:

25
Internet:

1 GB
Validity:

1 week

750 Points

Points

Libyana – Libyana minutes:

250
Libyana – messages:

40
Internet:

2 GB
Validity:

2 weeks

2000 Points

Points

Libyana – Libyana minutes

1000
Libyana – messages:

200
Internet:

10 GB
Validity:

1 month

4000 Points

Points

Libyana – Libyana minutes:

2000
Libyana – messages:

500
Internet:

20 GB
Validity:

1 month

8000 Points

Points

Libyana – Libyana minutes:

2 weeks free
Libyana – messages:

2 weeks free
Internet:

2 weeks free
Validity:

2 weeks

12000 Points

Points

Libyana – Libyana minutes:

1 month free
Libyana – messages:

1 month free
Internet:

1 month free
Validity:

1 month

15000 Points

Points

Libyana – Libyana minutes:

2 months free
Libyana – messages:

2 months free
Internet:

2 months free
Validity:

2 months

How Points are Calculated

1 point is calculated for every 1 Libyan Dinar spent on the company's services.

Example:

Subscribing to a monthly 7 GB package for 35 LYD will earn you 35 points.

Explanation of Points for Various Activities:

Remaining in the network

awarded at the launch of the service and calculated from the date of activating the phone line

New year in the network

يمنح المشترك 10 نقاط تلقائي عند انتهاء سنة جديدة له في الشبكة

Subscribing to a new phone line

تمنح تلقائي لكل مشترك جديد

At the beginning of each year, new points accumulation

At the beginning of each year, new points accumulation

Logging into the application

awarded 5 points on the first login of the month

For every 1 Libyan Dinar spent

بمجرد ان يصل مجموع استهلاك المشترك لقيمة 1 د ل يحصل تلقائيا على نقطة تضاف لرصيد نقاطه

Subscribing to Libyana packages

for every 1 LYD

يحصل المشترك على نقاط تساوي قيمة الاشتراك

Balance transfer

for every 1 LYD

مرسل الرصيد، تضاف قيمة الرسالة للاستهلاك الخاص بالمشترك ويحصل على نقطة بمجرد وصول الاستهلاك لدينار.

مستقبل الرصيد يحصل على نقطة مقابل أي دينار استهلكه من الرصيد الذي ارسل اليه.

for every 1 LYD

يحصل المشترك على نقاط تساوي قيمة الاشتراك

Remaining in the network

awarded at the launch of the service and calculated from the date of activating the phone line

New year in the network

يمنح المشترك 10 نقاط تلقائي عند انتهاء سنة جديدة له في الشبكة

Subscribing to a new phone line

تمنح تلقائي لكل مشترك جديد

At the beginning of each year, new points accumulation

At the beginning of each year, new points accumulation

Logging into the application

awarded 5 points on the first login of the month

For every 1 Libyan Dinar spent

بمجرد ان يصل مجموع استهلاك المشترك لقيمة 1 د ل يحصل تلقائيا على نقطة تضاف لرصيد نقاطه

Subscribing to Libyana packages

for every 1 LYD

يحصل المشترك على نقاط تساوي قيمة الاشتراك

Balance transfer

for every 1 LYD

مرسل الرصيد، تضاف قيمة الرسالة للاستهلاك الخاص بالمشترك ويحصل على نقطة بمجرد وصول الاستهلاك لدينار.

مستقبل الرصيد يحصل على نقطة مقابل أي دينار استهلكه من الرصيد الذي ارسل اليه.

for every 1 LYD

يحصل المشترك على نقاط تساوي قيمة الاشتراك

In simple terms, the more you use, the more points you earn.

To inquire about your points balance
To check available packages
To redeem points for the package you desire

Dial the code

or perform all of the above through the MyLibyana application #MakingItEasierForYou

Frequently Asked Questions

What are the conditions for joining the Loyalty Program?

There are no specific conditions; any subscriber with Libyana is automatically considered a participant in the Loyalty Program

What happens when transferring ownership of the phone line to another subscriber?

The points record is retained.

I am subscribed to the Off Peak Package, and I received a free Loyalty Package. How is the deduction made?

The deduction is made according to the priority and order of the Package as follows: Off Peak Package, then the free Loyalty Package, followed by the Net for all extra Package, and finally, the Basic Net for all Packages.

What is my classification in the Loyalty Program?

There is no specific classification. The more points a subscriber collects, the greater the opportunity to obtain larger benefits. Points can be exchanged for bundles with larger capacities.

Can I exchange the remaining points for another bundle when I consume the first used bundle?

The validity of the first bundle must expire before you can exchange the points for another bundle.

What happens to the points if they are not used and expire?

The subscriber will lose their points if they are not utilized within the validity period.

How long are the points valid in the “Loyalty” program?

The accumulated points remain valid for 18 months from the start of the points cycle, beginning on January 1st of each year.

How can a new subscriber benefit from the program?

Any new subscriber will automatically enter the current accumulation cycle and can benefit from the points they earn until the points' expiration.